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	<title>Marcus Hellberg &#187; iphone</title>
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		<title>How Apple lost an iPhone customer</title>
		<link>http://www.marcushellberg.com/2009/12/30/how-apple-lost-an-iphone-customer/</link>
		<comments>http://www.marcushellberg.com/2009/12/30/how-apple-lost-an-iphone-customer/#comments</comments>
		<pubDate>Wed, 30 Dec 2009 11:46:31 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Gadgets]]></category>
		<category><![CDATA[Phones]]></category>
		<category><![CDATA[Rants]]></category>
		<category><![CDATA[android]]></category>
		<category><![CDATA[apple]]></category>
		<category><![CDATA[google]]></category>
		<category><![CDATA[iphone]]></category>

		<guid isPermaLink="false">http://www.marcushellberg.com/?p=117</guid>
		<description><![CDATA[Ever since the day the iPhone was released, I wanted one badly. The sleek design and intuitive user interface seemed like everything I could ever ask for in a phone. The marketing and hype easily made up for all the (major) shortcomings of the device, like the inability to have any third party applications. But [...]]]></description>
			<content:encoded><![CDATA[<p>Ever since the day the iPhone was released, I wanted one badly. The sleek design and intuitive user interface seemed like everything I could ever ask for in a phone. The marketing and hype easily made up for all the (major) shortcomings of the device, like the inability to have any third party applications. But as I waited it became clear that this device was not destined to come to Finland. Sure, many imported hacked iPhones from the US and were happy with them. But I was hesitant to put down money on a phone without any kind of warranty and whose functionality relied on a hack written by someone on the internet.</p>
<p>A year went by and the iPhone finally got 3G capabilities, like all the other phones many years earlier. Not only that, the iPhone now had the possibility to use and install third party applications. Watching Steve Jobs&#8217; keynote on the device, I thought to myself that this device would probably again be limited to the US. To my great amazement, Jobs announced that the device would be available in many smaller European countries, Finland included!</p>
<p>At this point I was ready, my wallet in my hand, waiting for the phone to come out. But then disaster struck. Not only did Apple export their device to Finland, but along with it they exported the completely incomprehensible way of selling phones locked to carriers. There had never before been a phone that I couldn&#8217;t buy without a contract. The custom in Finland is that people can buy the phone they like, and then choose a carrier that suits their needs. The system works very well – Finland has among the cheapest cell phone rates and best coverage anywhere in the world despite being more sparsely populated than the US. Buying the phone separately also allows people to freely buy new phones when they come out and keep their existing phone number and services without interruptions.</p>
<p>Sonera was, and still is, the only operator in Finland that sells the iPhone. They are notorious for having the most expensive calls and text messages of any operator, in addition to the premium price of the iPhone. For example, changing from my existing provider would have meant that I would have paid 9.90€/month for 384kbps maximum 3G in stead of 9.90€/month for 2Mbps 3G.</p>
<p>I started looking at options. Some European countries, like Italy, had managed to coerce Apple into selling the device unlocked. Many Finns that were in the same situation as me, unwilling to sign a 2 year contract with Sonera, decided to import the devices themselves. The phones worked fine, but the problems started coming in as they began to break. The European Union dictates that the warranty of any product sold in the EU is valid in all other EU countries that have that product for sale. Despite this, I read several horror stories on forums about how people had tried to get Apple to fix their broken phones, but had got rejected. A few determined people decided to push Apple on the issue and finally got their phones sent for repairs. In some cases the phones came back operator locked to the countries from where they were originally purchased. The clear picture here is that Apple does not want to have their phones sold unlocked, even at full price.</p>
<p>After going through my options time and time again, I realized that I had in essence 2 options:</p>
<ul>
<li>Pay almost 800€ for an unlocked phone from Italy without a working warranty</li>
<li>Sign a 2 year contract with Sonera and pay significantly more for the service I currently had</li>
</ul>
<p>Since there really wasn&#8217;t an option that was acceptable, I decided to look into alternatives. Nokia had released the N97, which based on reviews and my own short tests proved to be a total failure, and was out of the question. Another alternative was the HTC Hero. Even if the first reviews complained about it being slow, I could see potential in the phone and finally decided to get one.</p>
<p>I have to say that having used Android for about 5 months now, I really couldn&#8217;t even think of owning an iPhone anymore. What Android lacks in esthetics it more than makes up for in functionality. Sure, multitasking makes the phone a bit slow at times, but having to close applications when switching between them is really not an answer for that. I like the fact that I can have a chat program on in the background, listening to Grooveshark while still being able to read emails when they come in.</p>
<p>What really excites me about Android as a platform is its openness. Unlike the iPhone App Store, anyone can have their application added to the Android Market. In the long run, with Android gaining a bigger market share, I can see more and more of developers switching to Android as their main platform. The risk of developing an application for the iPhone and not getting it approved to the App Store will surely make many developers choose the the open platform with the larger growth potential first.</p>
<p>Me not getting an iPhone because of Apples policies was annoying, but the big issue here is that Apple has most likely shot itself in the foot, allowing Android to take over a market that the iPhone once dominated. Google has clearly also noticed this and will be selling their upcoming phone without contract to those who want it.</p>


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